Often that result has the wrong title, no meta description, or even a different URL. A snippet like that doesn't answer the customer's question, so they click on something else.
You can check it yourself. Search your business name, then click the three dots next to the result. The "About this result" box shows what Google has for the page: the title, the description and the URL. If something looks off, Google is presenting the page differently from how you meant it.
I've seen dozens of Dubai shops lose clicks because the title says "Home" or the description is just "Welcome". The free TechBiz check looks at these signals and tells you how to fix them.